01 · ACCEPTANCE
Using the website, products or services may make these Terms applicable to you.
These general Terms apply to the extent relevant to your interaction with Nimble Technology.
By using the Nimble Technology website, you agree to use it lawfully and consistently with these Terms.
When you purchase or request a service, the applicable proposal, quotation, invoice, statement of work or written agreement may form part of the contractual terms.
When you create or use an account for a Nimble product, additional product-specific terms, usage rules or privacy notices may also apply.
If you act for an organisation, you represent that you have appropriate authority to act on its behalf.
PROJECT-SPECIFIC TERMS
02 · WEBSITE
Use of the Nimble Technology website
Website information is provided for general information about Nimble Technology, its capabilities, services and products. Product descriptions, feature previews, examples and illustrations may evolve over time.
You must not attempt to disrupt, attack, scrape abusively, reverse-engineer restricted systems or bypass website security.
You must not use website forms to distribute malware, spam, fraudulent content or unlawful material.
Information on the public website does not itself constitute a binding quotation, guaranteed specification or professional advice unless expressly stated.
03 · SERVICES
Services may include design, development, automation, marketing and technology work.
Technology services
Automation
Digital growth
Design & strategy
04 · SCOPE
The agreed scope is defined by the applicable commercial document.
A proposal, quotation, invoice, statement of work, email confirmation or other written agreement may define what is included in a project.
Deliverables, phases, features, timelines, revisions and prices should be interpreted according to the applicable written scope.
Features, integrations or deliverables not included in the agreed scope may require a separate quotation or change request.
Estimates may need adjustment where requirements materially change or previously unknown technical conditions are discovered.
Verbal conversations are useful for planning but should not override a clear written scope unless the change is subsequently confirmed.
05 · CUSTOMER RESPONSIBILITIES
Projects depend on timely, accurate and authorised customer input.
Provide accurate information, content, approvals, access and feedback reasonably required to perform the work.
Ensure that material, data, brands, images, databases and accounts supplied to Nimble may lawfully be used for the requested purpose.
Review deliverables and communicate material errors or requested changes within the workflow agreed for the project.
Maintain appropriate internal backups of important original materials unless backup responsibility is expressly included in the service.
Comply with applicable laws and third-party platform rules relating to the customer business, products, advertising and data.
CUSTOMER DELAYS
06 · ACCOUNT ACCESS
Access to business accounts should be authorised and limited to what is necessary.
Customers should preferably provide official user, administrator, partner, delegated or OAuth access rather than sharing primary passwords.
This may apply to Meta Business Manager, Facebook, Instagram, Google Ads, Google Analytics, Google Business Profile, YouTube, hosting, domains, CRM systems, repositories and similar platforms.
The customer represents that it has authority to provide access to any account or system supplied to Nimble.
Access may be revoked or reduced when the relevant work is complete or no longer requires that level of permission.
PASSWORDS, OTPs AND SECRET KEYS
07 · DEVELOPMENT
Software and website development involves technical dependencies and evolving requirements.
Development scope
Existing systems
Development environments may differ from final production infrastructure.
Software may require ongoing maintenance because operating systems, browsers, APIs, dependencies and third-party services continue to change.
Migration, major upgrades, legacy remediation or work outside the original scope may be separately chargeable.
Acceptance criteria and testing procedures may be defined in the applicable proposal or project agreement.
08 · UI / UX & CREATIVE
Design is an iterative process within the agreed revision scope.
Initial concepts, wireframes, mockups, prototypes and creative directions may change during the design process.
The number of included revisions, where limited, should be defined by the relevant proposal or service package.
New concepts or material changes after approval may be treated as additional scope.
Final implementation may vary slightly across browsers, devices, operating systems, fonts or third-party rendering environments.
09 · DIGITAL MARKETING
Marketing services depend on market conditions, platform systems and customer inputs.
Nimble may provide campaign strategy, creative, advertising account management, landing pages, lead-generation workflows, reporting, social-media support or other digital marketing services.
Advertising budgets paid to platforms are generally separate from Nimble service fees unless expressly stated otherwise.
Customers remain responsible for the truthfulness and legality of claims relating to their products, services, prices and offers.
Campaign strategy and targeting may evolve based on performance, audience response and platform changes.
Reporting may rely on data supplied by advertising and analytics platforms and can be affected by attribution limitations, privacy controls or tracking restrictions.
10 · THIRD-PARTY PLATFORMS
Meta, Google, WhatsApp and other platforms control their own services.
Platform control
External changes
Use of those platforms remains subject to their then-current terms, policies, developer requirements, advertising standards and privacy documentation.
11 · ADVERTISING RESULTS
Advertising and marketing outcomes are not guaranteed.
NO GUARANTEED ROAS, LEADS OR SALES
Results can depend on product-market fit, price, competition, geography, advertising budget, creative quality, website experience, sales follow-up and many other factors.
An advertisement approved previously may later be rejected, restricted or affected by a platform policy update.
Account suspension or platform enforcement decisions are ultimately made by the relevant third-party platform.
12 · AI & AUTOMATION
AI output and automated decisions require appropriate human oversight.
AI-generated text, analysis, images, recommendations or other outputs may contain errors, omissions or unexpected results.
Customers should review important AI output before using it for legal, financial, medical, employment, compliance or other consequential decisions.
Some AI or automation functions may depend on third-party providers and remain subject to their availability, limits and terms.
Automation should not be treated as a substitute for customer oversight where human review is reasonably required.
13 · NIMBLE PRODUCTS
Different Nimble products may be at different stages of development.
ConversiaX
Skoler
Arovia
PRE-RELEASE PRODUCTS
14 · SUBSCRIPTIONS & LICENCES
Product access may depend on the applicable plan, licence or subscription.
Product plans may differ by features, users, limits, integrations, storage, support or usage allowances.
Subscription prices and billing periods should be shown in the applicable order, invoice or product plan.
A customer receives only the access and licence rights expressly granted for the relevant product.
Accounts may not be resold, transferred or shared beyond authorised users unless the applicable product terms allow it.
15 · HOSTING, DOMAINS & CLOUD
Domains, hosting, cloud and external infrastructure may involve third-party costs.
Hosting & cloud
Domains & licences
Unless expressly included, third-party renewal fees are separate from Nimble development or service fees.
Customers should ensure recurring third-party services remain paid where continued operation depends on them.
Provider outages or discontinued services may affect systems even where Nimble has implemented the integration correctly.
16 · PAYMENTS
Payment obligations are defined by the relevant quotation, invoice or subscription.
Project payments
Taxes & third-party fees
Work may begin only after any required initial payment and dependencies have been received.
Delivery, production deployment or continued service may depend on payment of amounts that are due.
Nimble may pause affected work or services after reasonable notice when material invoices remain overdue.
17 · REFUNDS & CANCELLATION
Refund and cancellation treatment depends on the type and stage of work.
CHECK YOUR PROPOSAL OR PLAN
Payments for work already completed, delivered milestones or services already consumed are not automatically refundable.
Approved third-party purchases such as advertising spend, domains, hosting, licences, APIs or external subscriptions may be non-refundable or governed by the third-party provider.
If a project is cancelled after work begins, charges may remain due for work performed and non-cancellable commitments already made.
Refund eligibility for unused product subscription periods, where offered, will follow the applicable product plan or written agreement.
Nothing in these Terms removes any mandatory refund or consumer right that cannot lawfully be excluded.
18 · CHANGES & REVISIONS
Changes after scope approval may affect time and cost.
Minor clarifications within the existing scope may be handled as normal project work.
New modules, substantial redesigns, new integrations or changes to previously approved requirements may require additional estimation.
Rework caused by customer-requested changes after approval may be chargeable where it falls outside included revisions.
Change requests can affect the delivery schedule of both the changed work and dependent work.
19 · COPYRIGHT & OWNERSHIP
Ownership depends on what existed before the project and what the agreement grants.
Customer materials
Nimble materials
Ownership or licence rights in custom final deliverables should be determined by the relevant proposal or project agreement.
Source-code transfer is not automatically implied merely because a hosted system or software service has been delivered.
Where ownership transfer is agreed, it may be conditional on full payment of the applicable project amounts.
Third-party software, fonts, images, plugins, APIs and open-source components remain subject to their original licences.
20 · CUSTOMER CONTENT
Customers must have the right to use material they provide.
Customers represent that they have the necessary rights, permissions or licences for content supplied for publication or processing.
This includes logos, photographs, video, music, copy, databases, trademarks, customer lists and third-party creative material.
Nimble may rely reasonably on customer instructions regarding ownership or permission unless there is an obvious reason to question them.
21 · THIRD-PARTY SOFTWARE
External software and open-source components remain subject to their own licences.
Projects may use frameworks, packages, APIs, SDKs, libraries, plugins, fonts or other third-party technology. Those components may carry separate licensing obligations, usage limits, fees or attribution requirements.
Nimble does not obtain ownership of third-party technology merely by integrating it, and the customer does not receive broader rights than the relevant third-party licence permits.
22 · CONFIDENTIALITY
Non-public project information should be handled responsibly.
Each party should use reasonable care with confidential business, technical or commercial information received for the project.
Confidential information should be used only for legitimate work, administration, support or legal obligations related to the engagement.
Information already public, independently developed or lawfully obtained from another source may not be confidential in the same way.
More specific confidentiality obligations in an NDA or signed agreement take priority for that engagement.
23 · PRIVACY
Personal information is also governed by the Privacy & Data Policy.
Our Privacy & Data Policy explains how information may be collected, stored, processed and shared across Nimble websites, products and services.
Read Privacy & Data Policy24 · SECURITY
Security is a shared responsibility.
Nimble
Customer
Providers
No internet-connected system can be guaranteed completely secure or continuously available.
25 · SUPPORT & WARRANTY
Support, maintenance and warranty depend on the applicable service arrangement.
A project may include a defined support or defect-correction period where specified in the proposal.
Ongoing maintenance, content updates, new features, infrastructure administration or third-party updates may require a separate maintenance arrangement.
A defect is different from a new feature, changed requirement or issue caused by a third-party change.
Nimble cannot warrant uninterrupted operation of external platforms, APIs, hosting providers or internet infrastructure outside its control.
26 · SUSPENSION & TERMINATION
Services or access may be suspended or ended in certain circumstances.
Either party may end a project or recurring service according to the applicable written agreement or plan.
Nimble may suspend affected work or product access for material non-payment, security threats, unlawful activity or serious misuse.
Where reasonably possible, notice may be provided before a non-emergency suspension.
Ending a service does not automatically cancel amounts already due, completed work or non-cancellable third-party costs.
27 · ACCEPTABLE USE
Nimble systems must not be used for unlawful or abusive activity.
Do not use Nimble products or services for fraud, malware, unauthorised access, harassment, unlawful surveillance or illegal content.
Do not intentionally overload, attack, bypass limits or interfere with systems or other users.
Messaging, advertising and marketing features must be used in accordance with applicable laws and the relevant platform rules.
Nimble may investigate suspected misuse and take proportionate action where required to protect systems or users.
28 · DATA, EXPORTS & BACKUPS
Data availability and backup responsibilities depend on the product or service.
Product data
Backups
Customers should maintain copies of important source materials and business-critical information where appropriate.
Data may not remain recoverable indefinitely after account termination or deletion.
Any special data-export or migration requirement should be agreed before service termination where practicable.
29 · LIABILITY
Technology and business services involve risks that cannot be completely eliminated.
LIMITATIONS APPLY ONLY TO THE EXTENT PERMITTED BY LAW
Nimble is not responsible for losses caused solely by customer instructions, unauthorised customer activity or information the customer failed to disclose where that information was reasonably necessary.
Nimble cannot control third-party outages, ad-platform decisions, API removals, policy changes, internet failures or external service suspensions.
To the maximum extent permitted by applicable law, Nimble should not be responsible for indirect, incidental or consequential losses arising solely from matters outside the agreed responsibility of the service.
Any project-specific limitation or liability cap contained in a signed agreement will apply to that engagement according to its terms.
30 · CUSTOMER-SUPPLIED MATERIAL & CLAIMS
Each party remains responsible for matters within its control.
Subject to applicable law and any more specific written agreement, a customer may be responsible for claims arising from unlawful content, misleading business claims, materials supplied without necessary rights, unauthorised account access requested by the customer, or unlawful use of the delivered system.
Nimble remains responsible for its own obligations to the extent required by the applicable agreement and law.
31 · EVENTS OUTSIDE REASONABLE CONTROL
Some delays or interruptions may be caused by events outside either party's reasonable control.
This can include major internet or cloud outages, natural disasters, government action, significant platform shutdowns, cyber incidents, labour disruption, infrastructure failure, war, civil disturbance or other extraordinary events that could not reasonably be prevented by the affected party.
The affected party should use reasonable efforts to reduce the impact and resume performance where practicable.
32 · GOVERNING LAW
These Terms are intended to operate under the applicable laws of India.
Unless a different governing law or dispute process is agreed in a specific written contract, these Terms are governed by the applicable laws of India.
Subject to applicable law and any written dispute-resolution agreement, disputes may be submitted to courts having competent jurisdiction in India.
PROJECT CONTRACTS MAY BE MORE SPECIFIC
33 · CHANGES TO TERMS
These Terms may change as Nimble services and products evolve.
Check the updated date
Material changes should be reflected on this page. Existing signed contracts remain subject to their own amendment rules.
34 · CONTACT
Questions about these Terms?
Contact Nimble Technology
If your question relates to a specific proposal, invoice, product account or project, include enough context for us to identify the relevant engagement.